Responsible Gaming

At Casino Sky on casinoskai.com (Casino Sky), gambling is offered as a form of leisure and entertainment, not as a source of income or a solution to financial difficulties. Responsible gaming means making conscious, informed decisions about when, how long, and how much you play, while understanding the risks involved. We are licensed and regulated for customers in Great Britain by the UK Gambling Commission (licence number 38718 held by Bonne Terre Limited) and we follow the safer-gambling requirements set by the regulator.

Our goal is to provide a safe environment in which you can enjoy our products within your personal limits. If at any point you feel that gambling is no longer fun, or you are worried about your behaviour or someone else's, Casino Sky will support you with practical tools, clear information, and direct referrals to professional, confidential help services in the UK and internationally.

This page explains the risks associated with gambling, the tools available on casinoskai.com to help you stay in control, how self-exclusion works (including UK-wide schemes such as GAMSTOP), and where you and your family can access specialist support. It is intended for players aged 18+ in the United Kingdom and reflects UK regulatory standards as at 2026, based on information available up to May 2025 regarding our licensing and ownership within Flutter Entertainment plc.

Risk Awareness

Gambling always involves risk. Even when it is regulated and fairly operated, there is a real possibility of losing money, and the outcome of games is determined by chance. For a small number of people, gambling can become problematic and may lead to significant financial, emotional, and social harm. Recognising early warning signs and seeking support promptly are key to preventing more serious difficulties.

Signs Of Potential Gambling Problems

• Preoccupation with gambling: Frequently thinking about the casino, planning the next session, or replaying past bets in your mind, even when you are at work, at home, or engaged in other activities.
• Chasing losses: Increasing bet sizes or playing longer than planned to "win back" money that has been lost, instead of accepting losses as part of gambling.
• Loss of control: Finding it hard to stop once you have started, ignoring limits you previously set, or continuing to play after receiving warnings or feeling that you should take a break.
• Spending beyond your means: Using money needed for bills, rent, food, or other essentials to gamble, borrowing to finance play, or using overdrafts and credit cards to deposit.
• Impact on daily life: Neglecting work or studies, arriving late or absent due to gambling, or losing interest in hobbies and relationships that used to matter to you.
• Emotional distress: Experiencing guilt, anxiety, irritability, or low mood linked to gambling, especially when trying to cut down or stop.
• Secrecy and denial: Hiding your gambling from family or friends, deleting transaction histories, or minimising the amounts you spend when asked.

Self-Assessment: Check Your Gambling Behaviour

The following questions are a brief self-check to help you reflect on your gambling. Answer honestly "yes" or "no" to each statement:

• I gamble with money that I cannot comfortably afford to lose.
• I often spend more time or money gambling than I originally planned.
• I have tried to cut down or stop gambling but found it difficult.
• I gamble to escape worries, stress, or unpleasant feelings.
• I have lied to people close to me about how much or how often I gamble.
• I have borrowed money or sold possessions in order to gamble.
• Arguments, financial problems, or work issues have been caused or worsened by my gambling.

If you answered "yes" to any of these questions, we strongly encourage you to use the safer-gambling tools available on casinoskai.com, consider taking a Time-Out or self-exclusion, and contact one of the confidential support organisations listed below. A "yes" does not mean you are addicted, but it may indicate that gambling is starting to cause harm.

Limits & Tools

Casino Sky provides a range of safer-gambling tools on casinoskai.com to help you keep control of your play. These tools are required under UK Gambling Commission rules and are designed so you can set clear limits before you start gambling. You can adjust many of these settings in your personal account area at any time, but in some cases increases will only take effect after a cooling-off period to protect you from impulsive changes.

Setting Deposit Limits

You can set daily, weekly, and monthly deposit limits that restrict how much money you can add to your account within a chosen period. To set or change a limit:

1. Log in to your account on casinoskai.com.
2. Go to "My Account" or "Profile" and select the "Safer Gambling" or "Responsible Gaming" section (wording may vary slightly).
3. Choose "Deposit Limits".
4. Select the relevant timeframe: Daily, Weekly, or Monthly.
5. Enter the maximum amount (for example, £20 per day, £100 per week, or £250 per month) that you are comfortable depositing.
6. Confirm and save your settings. You will receive on-screen confirmation that your new limit is active.

Once a limit is set, you will not be able to deposit more than that amount within the chosen period. Decreases to your limits usually take effect immediately. Increases, or removal of limits, may only apply after a mandatory waiting period (for example, 24 hours) in line with UK regulatory requirements, to ensure that changes are considered and not made under pressure.

Time Spent Limits And Session Timers

To help you stay aware of how long you have been playing, Casino Sky provides reality checks and session timers:

• Reality checks: Pop-up messages at intervals (for example every 30 or 60 minutes) showing how long you have been logged in and your net result for the session.
• Session limits: Options to set a maximum continuous playing time, after which you will be automatically logged out.

To enable or adjust these tools, go to My Account > Safer Gambling > Session Management and choose the interval that suits you. When a reality check appears, review the information carefully and consider ending your session, especially if you have reached your planned time or budget.

Taking A Short Break (Time-Out)

If you would like to step away from gambling for a short period without fully self-excluding, you can request a Time-Out:

1. Log in and navigate to My Account > Safer Gambling > Time-Out.
2. Select the length of your break (for example, 24 hours, 48 hours, or 72 hours; longer options may also be available up to several weeks).
3. Read the information on what Time-Out means, then confirm your choice.

During a Time-Out, you will not be able to log in and place bets or play casino games on casinoskai.com. You may still be able to log in briefly to withdraw any remaining balance, or you can contact our support team for assistance. Once the Time-Out period ends, your account will automatically become accessible again, although you can choose to extend the break or move to a full self-exclusion if you feel that you need longer.

Self-Exclusion

Self-exclusion is a stronger, legally recognised protection that blocks your access to gambling for a longer period. It is intended for customers who feel that they have lost control of their gambling or are at significant risk of harm. Under UK Gambling Commission rules, Casino Sky must provide effective self-exclusion options and ensure that self-excluded customers are not encouraged to gamble.

How To Self-Exclude From casinoskai.com

1. Log in to your account on casinoskai.com if you are able to do so safely. If you cannot log in, contact our support team using the details below.
2. Go to My Account > Safer Gambling > Self-Exclusion (or a similarly named section).
3. Choose the duration of your self-exclusion. Options typically start at a minimum of 6 months and may include periods such as 1 year, 2 years, 5 years, or permanently (lifetime).
4. Carefully read the information on the consequences of self-exclusion, including the fact that it cannot usually be cancelled early.
5. Confirm your decision by following the on-screen instructions. You may be asked to acknowledge that you understand the terms and to re-enter your password.

Once your request is processed, we will send you a confirmation (for example by email) explaining when the self-exclusion begins and when it is due to end. We will apply reasonable measures, such as blocking access to your account, preventing new registrations in your name on casinoskai.com, and stopping marketing communications related to gambling. You should also remove any casino apps, unsubscribe from marketing emails, and avoid following gambling-related social media accounts.

Consequences Of Self-Exclusion

• Account access: You will not be able to log in, place bets, or make new deposits on casinoskai.com for the duration of the self-exclusion.
• Remaining balance: Any remaining real-money balance will normally be available for withdrawal, subject to standard verification checks and terms. If you cannot access your account, contact support so that we can arrange a withdrawal where possible.
• Bonuses and promotions: Any unused bonuses or promotional offers may be forfeited according to our terms and conditions. You will not receive gambling marketing while excluded.
• End of self-exclusion: When the agreed period ends, the self-exclusion does not usually lift automatically for longer terms. You may need to contact us and pass a reactivation process, which includes a cooling-off period, before any restoration of access. In some cases, you may choose to extend or make your exclusion permanent.

Self-exclusion is a serious step and should be combined with seeking professional help, particularly if gambling has caused financial, emotional, or relationship problems. We strongly encourage you to register with national multi-operator schemes as well, not just with us.

UK-Wide Self-Exclusion With GAMSTOP

In addition to self-excluding directly with Casino Sky, UK customers can register with GAMSTOP, the free national online self-exclusion scheme:

• Visit gamstop.co.uk and complete the online registration, providing accurate personal details.
• Choose an exclusion period (for example 6 months, 1 year, or 5 years).
• Once confirmed, operators participating in the scheme, including casinoskai.com, will take reasonable steps to prevent you from using your accounts or opening new ones that match your details.

GAMSTOP covers most, but not necessarily all, UK-licensed online gambling sites. It does not block non-UK sites or non-gambling products, so we recommend also using blocking software and device-level restrictions described in the Support Resources section.

Support Resources

Problem gambling is a recognised health issue. Professional support is available in the UK and internationally, and contacting these services does not affect your legal rights or your relationship with Casino Sky. Most specialist organisations offer free, confidential advice and do not share your information with us or with casinoskai.com unless you explicitly consent, except where required by law to protect you or others.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 free from the UK, 24 hours a day, 7 days a week. Live chat is also available via gamcare.org.uk. Support is confidential and provided in English.
• NHS Gambling Support Services: The NHS in England offers specialist gambling clinics and talking therapies. Visit nhs.uk and search for "gambling addiction" or speak to your GP for a referral. Services are usually available in English, with interpreter support where required.
• Gordon Moody: Provides residential and online treatment programmes for people severely affected by gambling, and support for their families. See gordonmoody.org.uk for contact details, including secure online application forms.
• Financial advice and debt charities: Organisations such as StepChange Debt Charity (stepchange.org) and Citizens Advice (citizensadvice.org.uk) can help you manage debts and create realistic repayment plans if gambling has affected your finances.

International Support Organisations

These organisations operate independently from Casino Sky and casinoskai.com. We provide their details for information only and do not control their services or content. They offer international online counselling, forums, and self-help resources, including support for family members and friends

National Self-Exclusion Schemes

• United Kingdom - GAMSTOP: Online multi-operator self-exclusion covering most UK-licensed gambling sites. Website: gamstop.co.uk. Free to use; registration is in English.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A government-run self-exclusion register. Residents in Spain can request to be added, which restricts access to Spanish-licensed operators. Website: ordenacionjuego.es (Spanish language).

If you travel or relocate, you should check the self-exclusion and safer-gambling arrangements available in your new country and consider registering with any relevant schemes in addition to GAMSTOP.

Blocking Software And Device Controls

• Gamban: A paid application that blocks access to many gambling websites and apps across multiple devices. See gamban.com for more information.
• BetBlocker: A free tool that allows you to block gambling sites on devices for selected periods. See betblocker.org.
• Device-level settings: You can use parental controls, DNS filters, and app-store restrictions on computers, tablets, and mobile phones to limit access to gambling content.

We strongly recommend combining Casino Sky account tools (limits, Time-Out, self-exclusion) with blocking software, particularly if you have found it difficult to resist the urge to gamble on other websites as well.

Support For Families And Friends

• GamCare family and friends support: GamCare provides advice and a forum specifically for people affected by someone else's gambling, accessible via gamcare.org.uk.
• Gambling Therapy - Family & Friends: Offers online support groups and resources for relatives and partners. Visit gamblingtherapy.org and look for the Family & Friends sections.
• GamAnon (Gamblers Anonymous for families): Provides meetings and mutual support for families and friends of problem gamblers. Information is available at gam-anon.org and via local GA meeting lists.

All of the above services aim to maintain strict confidentiality and to provide non-judgmental, professional or peer-led support. Reaching out to them does not require you to stop gambling immediately, but it can help you plan safer steps and access further treatment if needed.

Help for Family

Gambling problems often affect more than just the person who is gambling. Family members, partners, and close friends can experience stress, confusion, anger, and financial pressure. If you are worried about someone who uses casinoskai.com or any other gambling service, it is important to seek support for yourself as well as encouraging them to get help.

How To Talk To Someone About Their Gambling

• Choose the right time and place: Try to talk when both of you are calm, not immediately after a gambling session or an argument. A private, neutral setting helps the conversation feel safer.
• Use non-judgmental language: Focus on specific behaviours and impacts ("I've noticed the bills are late and I'm worried") rather than labels ("You're addicted" or "You're irresponsible").
• Listen and validate feelings: Allow the person to speak without interruption. Acknowledge their emotions and stress, even if you disagree with their choices.
• Encourage, do not threaten: Emphasise that help is available and that seeking support is a sign of strength. Avoid ultimatums unless you need to protect yourself or other dependants.
• Set boundaries: Decide what you can and cannot do (for example, not lending money to cover gambling losses) and communicate these boundaries clearly and respectfully.

Support Groups And Resources For Families

• GamCare family services: Offers advice, online chat, and a forum for families and friends affected by gambling. Visit gamcare.org.uk and select "Affected Others".
• Gambling Therapy - Family & Friends forum: Provides global peer support via moderated forums and online groups at gamblingtherapy.org.
• GamAnon / Gam-Anon: Holds meetings and online resources for relatives of problem gamblers. Information about local groups is available at gam-anon.org and through the Gamblers Anonymous network at gamblersanonymous.org.

Next Steps And Professional Help

• Speak to a healthcare professional: Encourage the person to talk confidentially with their GP, who can assess the situation and, where appropriate, refer them to specialist NHS gambling services or mental health support.
• Consider counselling or psychotherapy: Individual or family therapy can address underlying issues such as stress, anxiety, depression, or relationship conflict that may be linked to gambling.
• Use helplines together: Suggest calling the National Gambling Helpline (0808 8020 133) together, or being with them while they use online chat, so that you both hear the information and options provided.
• Protect finances: Where possible, separate your finances, review joint accounts, and consider seeking independent financial or legal advice to safeguard essential household needs.

If you or anyone else is at immediate risk of harm, you should contact emergency services. Casino Sky cannot provide crisis intervention, but we will cooperate with any lawful requests from authorities aimed at protecting you or your family.

Operator's Commitment

Casino Sky, operated via casinoskai.com under the UK Gambling Commission licence 38718 held by Bonne Terre Limited (part of Flutter Entertainment plc), is committed to complying with all applicable responsible-gambling and consumer-protection requirements in Great Britain. Our internal policies and systems are designed to identify and reduce the risk of gambling-related harm, while respecting your privacy and legal rights.

Internal Monitoring And Risk Checks

• Behavioural analysis: We use a combination of automated systems and trained staff to review patterns such as very frequent deposits, rapid increases in stakes, long playing sessions, or repeated attempts to deposit after failed transactions. These indicators, along with other regulatory criteria, help us identify customers who may be at risk.
• Affordability and financial risk: In line with UK regulatory expectations, we may carry out checks where there are signs that gambling might be unaffordable or could cause financial harm. This may involve requesting additional information from you, such as evidence of income or source of funds, depending on the level of risk observed.
• Automated messaging and on-site prompts: Where our systems detect risky behaviour, we may display tailored messages encouraging you to set limits, take a break, or review your gambling. These messages are designed to be timely and clear, without being intrusive.
• Manual review and interventions: Cases flagged by our systems can be reviewed by our Safer Gambling Team. Depending on the level of concern, we may apply additional restrictions, such as placing limits on your account, temporarily suspending activity, or recommending self-exclusion.

When We May Contact You Proactively

Subject to our privacy policy and applicable data protection laws, our Safer Gambling Team may proactively contact you where we identify patterns that suggest potential harm, including but not limited to:

• Unusually high or escalating losses over a short time, especially where this differs from your normal behaviour.
• Multiple attempts to deposit after payment failures or declined transactions.
• Very long or repeated play sessions without breaks, or ignoring reality-check messages.
• Evidence of distress in your communications with us, such as emails or chats expressing anxiety, desperation, or a desire to stop gambling.

Contact may take the form of email, in-site messages, or telephone calls where you have provided a number. Our aim is to inform you about safer-gambling tools, suggest immediate steps (such as setting limits or taking a Time-Out), and, where appropriate, encourage you to seek external support. In serious cases, we may decide, in line with our regulatory obligations, to restrict or close your account even if you do not request it, particularly where continuing to permit gambling would be inconsistent with our duty to minimise harm.

We also cooperate with the UK Gambling Commission and, where appropriate, alternative dispute resolution services such as the Independent Betting Adjudication Service (IBAS) for complaints that cannot be resolved directly. This responsible-gambling page does not replace our general terms and conditions or privacy policy, which remain the primary legal documents governing your use of casinoskai.com.

Updates

Regulatory requirements and best practice in safer gambling continue to evolve. Casino Sky will review and update this Responsible Gaming information periodically to reflect changes in the UK Gambling Commission's Licence Conditions and Codes of Practice, guidance from industry bodies, and developments in our own tools and procedures.

Whenever we make material changes to this page or to our safer-gambling tools, we may notify you through one or more of the following channels:

• Email communications to the address registered on your casinoskai.com account.
• On-site messages or banners when you log in.
• Updates within the "Safer Gambling" or "Responsible Gaming" section of our website.

Minor editorial amendments or clarifications may be made without individual notice, but the revised text will always be available on this page. You should check this page regularly to stay informed about the most current information and tools.

Last updated: 20 January 2026 (information on licensing and corporate structure based on sources verified up to May 2025; status may change and the UK Gambling Commission public register remains the authoritative source).

Contact & Feedback

If you have questions about responsible gaming, need help using our safer-gambling tools, or wish to share feedback about how Casino Sky can improve its protections, our dedicated team is available to assist you.

Responsible Gaming Contact Details

• Email (Responsible Gaming Team): responsiblegaming@casinoskai.com
• Telephone (UK): +44 (0)20 0000 0000 (standard call charges apply; hours of operation are stated on our help pages).

These contact details are for safer-gambling and account-protection queries. For general customer service requests, please use the standard support channels listed on casinoskai.com.

Feedback And Self-Control Requests

You can also use the feedback options within your account to request support or changes relating to your gambling behaviour:

• Log in to your account on casinoskai.com.
• Go to Help & Contact or Safer Gambling.
• Select the option such as "Responsible Gaming Feedback" or "Self-Control Request".
• Complete the online form, indicating whether you are:
  • Requesting help to set or adjust limits;
  • Asking for information about Time-Out or self-exclusion;
  • Reporting concerns about your own gambling or someone else's use of casinoskai.com.

Our team will review your request and respond as soon as reasonably practicable. In some cases, we may suggest additional protections, such as account restrictions, and we may signpost you to external organisations listed in the Support Resources section. Please note that we cannot provide medical, psychological, or legal advice, and information on this page is not a substitute for professional treatment or independent legal counsel.